Half Day Course to cover:
Objectives
- Sign, symptoms, and risk/triggers.
- Signs of Anger/Distress
- Responses to Challenging Behaviour.
- Person Centred Approach.
- Action Plan/Strategy for dealing with Challenging Behaviour (Communication Models – Verbal and Non Verbal)
- Post incident considerations
- The Important of reporting incidents to identify patterns and sequence of behaviour
- Question and Answer session.
The course is in depth and has several training videos within the presentation. The course will also cover :
- Blocks to effective communication and resolutions
- Aggression signs and Body Signals
- P.A.L.M.S. & S.A.F.E.R.
- Self Awareness
- Coping Strategies
- Behaviour Management Plans
- Triggers, Warnings and Diffusers
- Threat Assessment P.O.P
- High Risk Conflict and defusing
- Common Law on the use of force
- Videos and inter activities