Half Day Course to cover:

Objectives

• Sign, symptoms, and risk/triggers.
• Signs of Anger/Distress
• Responses to Challenging Behaviour.
• Person Centred Approach.
• Action Plan/Strategy for dealing with Challenging Behaviour (Communication Models – Verbal and Non Verbal)
• Post incident considerations
• The Important of reporting incidents to identify patterns and sequence of behaviour
•  Question and Answer session.

 

The course is in depth and has several training videos within the presentation. The course will also cover :

• Blocks to effective communication and resolutions
• Aggression signs and Body Signals
• P.A.L.M.S. & S.A.F.E.R.
• Self Awareness
• Coping Strategies
• Behaviour Management Plans
• Triggers, Warnings and Diffusers
• Threat Assessment P.O.P
• High Risk Conflict and defusing
• Common Law on the use of force
• Videos and inter activities